SEI Cash Access

If your account is red this means we are verifying your account information. Before we process a transfer from a new bank or credit card account we verify the account information that was provided. The verification process usually takes 1 business day. When it is complete your account color will be changed to black, indicating you can make a transfer.

Bank Account Transfers

After your account is verified and you are transferring money from another bank account, make sure sufficient funds are available in the account. If the proper funds are not available a transfer cannot be made. It’s also possible a processing problem occurred. Common problems include an incorrect account number or routing number. As soon as we are notified that a problem has occurred with your transfer request we will contact you by email or phone.

Credit Card Transfers

If you are transferring money from a credit card, make sure the sufficient credit limit is available on your account. If the proper amount of credit is not available a transfer cannot be made. It’s also possible a processing problem occurred. Common problems include:

• Different account addresses - The address on your account with us must match the billing statement address on your credit card account statement. If the information does not match we cannot process the transfer. Check your credit card statement for the information, and try re-registering your credit card.
• CVV (card verification value) number is incorrect – You may be unable to register your account if you did not correctly enter the CVV number. The CVV number is a 3-digit number on the back of your Visa® or MasterCard® card. It is found in the signature box on the back of your card. Your CVV is not printed on the front of your card.

To locate your CVV number please see the highlighted section of the image provided below.

Yes, we send electronic transfer requests to banks and credit card companies each business day. You must have sufficient funds in your other bank account or on your credit card to cover your request to add funds to your account at SEI Cash Access. If the funds are not available, the transfer cannot be processed.

Please see our Fee Schedule for this information.

You can view details of your transfers on the View History page.

Here's how:

1. Log In to your account.
2. Select the Funds Transfer tab.
3. Click on Transfer History link in the left navigation bar. Transfers can take up to 5 minutes before they appear on your pending transfers list. Simply refresh your screen on the Transfer History page and your transfer will appear.

Your transfer history is viewable online for up to 30 days. After this time period your transfer history is available on your account statement.

Transfers can take up to 5 minutes before they appear on your transfers list.  Simply refresh your screen on the Transfer History page and your transfer will appear.

The process of registering an external bank account is easy to do. When registering, please be sure to have the following items available:

• The bank routing number, which is the 9 digit number located between the symbols at the bottom of each check.
• The bank account number, which can vary in location and number of digits based upon the bank; typically found before the  symbol at the bottom of each check.
• The type of account, Checking or Savings, and the bank from which you want to transfer funds.
• An account statement in order to enter the name and address as it appears on the account.

To register your bank account you will need to Log In to your account and:

1. Click on the Funds Transfer tab.
2. Click the Manage External Accounts link on the left navigation bar.
3. Click the Add External Bank Account link and complete the account registration form.
4. Click the "Continue" button.
5. Confirm your account information and read the Disclosures.
6. Click the "Submit" button.

The easy registration process is complete.

PLEASE NOTE: As a part of the external bank account registration, you are also asked to complete our account verification process prior to using Funds Transfers to move money into your SEI Cash Access account. The goal ~ To ensure the security of transfer requests from your other bank account.

SEI Cash Access verification process confirms that you are the owner of the external bank account you registered through Funds Transfer. This important verification process increases the security of our payment network.

SEI Cash Access will verify the account you registered by making 2 small transactions (one deposit and one withdrawal) into that external bank account. Because only you have access to the transaction information at the other bank, your registration process is securely confirmed.

To verify your account:

1. Contact your external bank (not SEI Cash Access) via telephone or online if applicable to determine the exact transaction amounts.
2. Go to the SEI Cash Access website and Log In to your account.
3. Select the Funds Transfer tab.
4. Click the Manage External Accounts link.
5. Click the Verify External Bank Account link.
6. Select the external account you want to verify and type the transaction amounts in the boxes as indicated.
7. Click the "Submit" button.

You have now finished the External Bank Account verification process.

Credit cards are the quickest way to move money into your account. When registering, please be sure to have the following items available:

• Your credit card with your account number, CVV number, and the expiration date.
• The cardholder's name.
• The billing address.

To register your credit card you will need to Log In to your account and:

1. Click the Funds Transfer tab.
2. Click the Manage External Accounts link.
3. Click the Add Credit Card Account link and complete the registration form.
4. Click the "Continue" button.
5. Confirm your credit card information and read the Disclosures.
6. Click the "Submit" button.

See how easy? You have finished the registration process and are now ready to use Funds Transfers to move money from your credit card to your SEI Cash Access account.

To register additional credit cards and external bank accounts with Funds Transfer, simply follow the registration process you completed for your first credit card and/or external bank account. You will need to complete the verification process for each additional external bank account registered with Funds Transfer.

To make an outbound transfer from your SEI Cash Access account to a registered bank account at another financial institution, you must opt-in to use this service. 

To add the outbound transfer service to a new account, simply check the opt-in box during the registration process. If the account is already registered, click on the edit/delete account link and check the opt-in box.

The availability of your funds will depend on the option(s) you select when making the transfer:

• “Now” and “Same Day ACH” Funds Transfer:

  If you check both of these options and your transfer request is submitted prior to 12:45 p.m. ET on any regular business day, Monday through Friday, the funds will be available in the receiving account on the same business day. Please refer to the funds availability policy of your external bank for more information. Funds will be deducted from your sending account at the time you submit the transfer.

• “Now” Funds Transfer (not including “Same Day ACH” option):

  If you check only this option, or your request is submitted after 12:45 p.m. ET or on weekends or federal holidays, the transfer will be processed on the next business day.
  Please refer to the Funds Availability policy of your external bank for more information.