This chart shows the methods by which the client or Financial Professional may request account services and account maintenance tasks. Any authorized signer on the account may submit any type of request. A Financial Professional assigned to the account may submit requests only as described below. Note: “LOI” refers to signed Letter of Instruction which has been signed by any authorized signer or the Financial Professional where specified below.
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Request Type
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Client
|
Financial Professional
|
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Demographic Updates, e.g.,name, address, phone, email address
|
Online Banking (excludes name update)
Verbal to Bank
LOI
Form
Name updates require additional documentation of the legal name change.
|
Verbal to Bank
LOI
Name update requests are not authorized.
|
|
Target Balance Change
|
Online Banking
Form
|
Form
|
|
Manual Transfer
|
Verbal to Bank
LOI
Online Banking
|
Submit through SEI Advisor Desktop Actions |
|
Internal Funds Transfer
|
Verbal to Bank (up to $4999.99)
LOI
Form
|
Not Authorized
|
|
Wire Transfer
|
Verbal to Bank (must have Standing
Wire Instructions on file with Bank)
Form (choose one):
Deposit Account - Domestic
Deposit Account - International
SBLOC - Domestic & International
|
Not Authorized
|
|
Initiate ACH
|
Online Banking
LOI
|
Not Authorized
|
|
Initiate External Funds Transfer
|
Online Banking
LOI
|
Not Authorized
|
|
Treasurer's Check
|
LOI
Form (SBLOC only)
|
Not Authorized
|
|
Check Order
|
Online Banking (Deposit Account only)
Verbal to Bank
(LOI is needed if mailing to an alternate address)
LOI
|
Verbal to Bank
LOI
(provided no address change was processed within 30 days of request; mailing of checks to an alternate address is not authorized)
|
|
Check Copy
|
Verbal to Bank
LOI
|
Verbal to Bank
LOI
(provided no address change was processed within 30 days of request)
|
|
Request Debit Card
|
Verbal to Bank
LOI
|
Verbal to Bank
LOI
(provided no address change was processed within 30 days of request)
|
|
Cancel Debit Card
|
Verbal to Bank
LOI
|
Verbal to Bank
LOI
|
|
Change Third-Party Statement Recipient
|
Verbal to Bank
LOI
Form
|
LOI
Form
|
|
Statement Copy
|
Verbal to Bank
LOI
|
Verbal to Bank
LOI
|
|
Stop Payment on Check
|
Online Banking
Verbal to Bank
LOI
Form
(must follow up with Form within 14 days otherwise order is not binding
upon Bank)
|
Verbal to Bank
LOI
(client must follow up with Form within 14 days otherwise order is not binding upon Bank)
|
|
Stop Payment on an ACH/Online Bill Pay
|
Form
|
Not Authorized
|
|
Cancel Stop Payment
|
LOI
|
LOI
|
|
Remove Inactive Status From Account
|
Verbal to Bank
LOI
|
Verbal to Bank
LOI
|
|
Close Deposit Account
|
LOI (notarization required for a check mailed to an alternate address)
Form
|
Not Authorized
|
|
Interest Capitalization
|
Form
|
Not Authorized
|
| Change in Terms Request |
Form
|
Form
|