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Mobile Banking Questions




General – Mobile and Text Banking

 

How much does the mobile banking service cost?
We offer mobile and text banking services to our customers free of charge. There may, however, be charges associated with text messaging and data usage on your mobile device. Check with your wireless carrier for more information.

Is mobile banking secure?
Yes, the mobile banking service utilizes best practices from online banking, such as HTTPS, 128-bit SSL encryption, PIN or password access, and application time-out when your phone is not in use. Only the phones that you personally enroll in the service can access your accounts. In addition, no account data is ever stored on your phone. And, in the event your phone is lost or stolen, the service can be immediately disabled either by signing on to online banking (navigate to “My Accounts > Account Services > Manage Mobile Banking Settings”) or calling the Client Experience team.

Which wireless carriers are supported?
We support many popular U.S. wireless phone carriers, including AT&T, Sprint, T-Mobile and Verizon. If your carrier is not listed when you enroll, select “Other” and try the Mobile Web option, or check back later, as new carriers will be added over time.

On what kind of mobile devices will the service work?
You may download apps that will allow you to access our mobile banking service on an iPhone or Android smart phone. Other phones with Internet access, such as a BlackBerry, may use our specially formatted mobile banking Web site. Any phone with SMS text messaging capability may use text banking.

Do I need a text message or data plan in order to use mobile banking?
Yes, a text messaging and/or data plan is typically needed, as data usage can become expensive without them. Please check with your wireless carrier for more information.

I’m not enrolled for online banking. Can I still use mobile banking?
You must first enable your bank account(s) for online banking before using mobile banking.

What is “activation,” and what’s an “activation code?”
Activation is a one-time process that helps ensure your security. After you enroll a phone, you will receive an activation code that you will be required to provide before you can start using mobile or text banking on your device. We recommend you print your activation code and installation instructions for easy reference during installation.


Troubleshooting

 

I enrolled my phone number, but did not receive a text message. What should I do?
Typically, you will receive a text message within a few minutes after enrolling, but sometimes mobile carriers experience delays that slow down text message delivery. While waiting, make sure your phone has a wireless signal. In addition, be sure you entered the correct phone number on the enrollment site. If you still do not receive the text message, contact your wireless carrier to be sure text messaging is enabled on your phone.

I received an activation code but never used it. What do I do now?
Activation codes expire after a specific period of time (usually 24 hours). If you need a new one, sign on to online banking, navigate to “My Accounts > Account Services > Manage Mobile Banking Settings,” and request a new activation code.

What happens if I get a new phone or change phone numbers?
If you get a new phone or change phone numbers, sign on to online banking, navigate to “My Accounts > Account Services > Manage Mobile Banking Settings,” and update your phone profile. We recommend removing your old phone and re-enrolling your new phone.

Can I use mobile banking or text banking on more than one phone?
Yes. Sign on to online banking, navigate to “My Accounts > Account Services > Manage Mobile Banking Settings,” and simply enroll (and then activate) another phone number.

I activated mobile banking on my phone’s browser. Why am I being asked to activate again?
At the time of activation, a “cookie” is generated and stored on your phone’s browser that tells the mobile banking system that you have activated service, allowing you to proceed to the sign-on screen. Some mobile phones will periodically erase all cookies, requiring you to reactivate.

What if my mobile device is lost or stolen?
If you are concerned about misuse of your phone, contact your mobile service provider immediately to stop all wireless service. Additionally, disable or remove your phone from our mobile banking service by going online (sign on to online banking and navigate to “My Accounts > Account Services > Manage Mobile Banking Settings”) or the Client Experience team.


Mobile Banking


What is mobile banking?

Our mobile banking service gives you access to your accounts from your mobile Web browser or a downloadable mobile banking application, depending on your preference and your phone’s capabilities. It makes it easy to take care of your banking – securely and quickly, even when you’re away from your computer.

What features are supported by mobile banking?
With our mobile banking service, you can see your account balance, view your recent transaction history, deposit checks, transfer funds between accounts and pay bills.

Note: All features may not be available on all types of mobile devices. In order to transfer funds or pay bills on your mobile device, you must register for those services separately through online banking.

Is mobile banking supported on my phone?
Mobile banking is supported on most phones with a mobile Web browser that supports cookies.

How do I sign up for mobile or text banking?
To start the registration process, log in and navigate to “My Accounts > Account Services > Manage Mobile Banking Settings.” Then, simply follow the instructions for enrollment.

  • If you have an iPhone or Android phone, you should register on our site as indicated above and make a note of your mobile banking activation code. You should then visit the Apple App Store or Android Market, download the mobile banking app for SEI Cash Access, and follow the instructions provided. We will send you a text message from 79680 with the URL for our mobile banking site, m.seicashaccess.com. Your user ID and password for the mobile banking site are the same as your login credentials for online banking.

  • If you have another type of Web-enabled phone, such as a BlackBerry, you should register on our site as indicated above and make a note of your mobile banking activation code. We will send you a text message from 79680 with the URL for our mobile banking site, m.seicashaccess.com. Your user ID and password for the mobile banking site are the same as your login credentials for online banking. Log on to the mobile banking site and enter your activation code when prompted.

  • For all other text-enabled phones, you should register on our site as indicated above and make a note of your mobile banking activation code. We will send you a text message from 79680. Reply to that text message as directed, and provide your activation code.

Once registered, how do I access mobile banking from my phone?
To use mobile banking most efficiently:

  • If you have an iPhone or Android phone, access our mobile banking site through our mobile banking app available from the Apple App Store or Android Market.

  • If you have another type of Web-enabled phone, such as a BlackBerry, enter our mobile banking URL – m.seicashaccess.com – in your phone’s browser.

  • For all other text-enabled phones, send a text message to 79680.

For details, refer to “How do I sign up for mobile or text banking?”

I activated mobile banking on my phone’s browser. Why am I being asked to activate again?
At the time of activation, a “cookie” is generated and stored on your phone’s browser that allows the mobile banking system to remember that you have activated service. Some phones may require you to enable cookies or periodically erase them, requiring re-activation. If you are experiencing this issue, check your phone settings to ensure that cookies are enabled.

How do I optimize my mobile Web experience?
Ensure your phone’s browser has cookies enabled. In addition, enable stylesheets for the best viewing experience.

How do I navigate mobile banking links with my phone’s browser?
There are two easy ways to navigate links. You can either click on the link or enter the associated “accelerator key” number. Just type the number to navigate quickly to the link’s destination. Accelerator key numbers appear next to many, but not all, of the content links.

I am already registered for Funds Transfer and/or Bill Pay. Will those services automatically be available once I register for mobile banking?
Yes, Funds Transfer and Bill Pay will automatically be available to you through mobile banking.

Note: The mobile banking service will only allow you to pay bill-pay recipients who are already registered on your account (you cannot add them through the mobile banking service). If you need to add bill-pay recipients, log on to your account through online banking and navigate to “My Accounts > Make Payments.”

 

I have not yet signed up for Funds Transfer and/or Bill Pay, but I’d like to access them through mobile banking. What do I need to do?
Log on to your account through online banking and register for Funds Transfer and/or Bill Pay separately. For Funds Transfer, go to “My Accounts > Funds Transfer > Manage External Accounts.” For Bill Pay, go to “My Accounts > Make Payments.”


Text Banking

 

What is text banking?
Text banking gives you access to your accounts via text (SMS) messages on your phone. It’s a fast, easy way to look up account balances or recent account history by sending a text command to a shortcode.

There may, however, be charges associated with text messaging and data usage on your mobile device. Check with your wireless carrier for more information.

Is text banking supported on my phone?
Text banking will work on any text message (SMS) capable phone from one of our supported carriers.

How do I sign up for mobile or text banking?
To start the registration process, log in and navigate to “My Accounts > Account Services > Manage Mobile Banking Settings.” Then, simply follow the instructions for enrollment.

  • If you have an iPhone or Android phone, you should register on our site as indicated above and make a note of your mobile banking activation code. You should then visit the Apple App Store or Android Market, download the mobile banking app for SEI Cash Access, and follow the instructions provided. We will send you a text message from 79680 with the URL for our mobile banking site, m.seicashaccess.com. Your user ID and password for the mobile banking site are the same as your login credentials for online banking.

  • If you have another type of Web-enabled phone, such as a BlackBerry, you should register on our site as indicated above and make a note of your mobile banking activation code. We will send you a text message from 79680 with the URL for our mobile banking site, m.seicashaccess.com. Your user ID and password for the mobile banking site are the same as your login credentials for online banking. Log on to the mobile banking site and enter your activation code when prompted.

  • For all other text-enabled phones, you should register on our site as indicated above and make a note of your mobile banking activation code. We will send you a text message from 79680. Reply to that text message as directed, and provide your activation code.

What is the shortcode for SEI Cash Access?
All text messages should be sent to 79680.

Will I receive unsolicited text messages?
No. You will only receive messages when you specifically request them with one of the text banking commands, or if you subscribe to Mobile Alerts.

What are the text banking commands?

  • Balance = B (summary of available balances for all accounts)
  • Transfer = T (transfer funds between your accounts)
  • History = H (summary of recent transactions by account)
  • Command = C (list of available text banking commands)
  • Help = HE (help content for text banking)
  • Login = L (receive a URL for our mobile browser Web site)
  • Recover = R (receive a URL and new activation code for our mobile browser Web site)
  • Stop = S (de-activate all text services)

Note: You may check for additional commands by activating your phone and sending “C” to 79680.




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